Frequently asked questions
Q1. How do I access my e-Learning certificate?
After successfully completing each module in the course, users will be awarded a certificate which they can find on their user profile.
Users can access their certificate by following these steps:
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Log in to your ProtectUK account and go to your user profile
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Your user profile will have a “certificate received” option
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Click on this option and then continue to select “download”. Your certificate should be visible in a PDF format.
If you cannot access the “download” button for your certificate, please follow these steps:
Q2: Can I deliver the course to a group?
Yes. At the start of the course, there will be an option to either deliver the training to a group, or complete as an individual.
Q3: Why is my progress not showing 100%?
All modules must be completed to the end. If you skip through each module without fully completing each activity, you will not successfully pass the course.
Q4: Where can I find the ACT Security e-Learning course?
This course is now hosted on ProtectUK and can be found next to the Act Awareness e-Learning.
Q5: Do all my employees need to sign up to ProtectUK to complete their ACT e-Learning?
No. Larger organisations can register via Highfield Learning for either a unique URL and pin or a SCORM package which can be placed in their own Learning Management System (LMS).
Q6: Which browsers are most compatible?
We recommend clearing browsing data and cookies and using Google Chrome for best performance.
Q7: Can I complete the e-Learning offline?
No. Users must be connected to Wi-Fi or cellular and logged in to their ProtectUK account. We recommend users to have a reliable, strong connection to avoid any disruptions which may affect their progress.
Q8: Who is the e-Learning suitable for?
The e-Learning is suitable for all. It will assist those within organisations and businesses, as well as assisting the general public going through their day to day life.
Q9: Does the e-Learning work on mobile devices?
The e-Learning is accessible via a mobile device. However, we do advise users to complete the e-Learning on a larger computer device. This will allow users to have a better learning experience.
Q10: Do I need to complete the course in one sitting?
The e-Learning can be completed in one sitting, which should take around 60-90 minutes. However, you can resume your progress if you do wish to finish the e-Learning on another day.
An updated version of the ACT Awareness e-Learning will be available on ProtectUK in mid-March. Please ensure that any incomplete course attempts are completed by this time to avoid losing progress.